FINNISH NATURE CENTRE HALTIA’S AND RESTAURANT HALTIA’S (OY SHABA AB / DELICATESSEN RAVINTOLAPALVELUT)
GENERAL RESERVATION AND CANCELLATION POLICY
ORDER CONFIRMATION REGARDING MEETINGS
The event must be confirmed in the time frame stated in the quote, unless otherwise agreed upon. By accepting the quote, the customer accepts our general contract and cancellation terms.
ORDER CONFIRMATION ADVANCED PAYMENT REGARDING PRIVATE EVENTS
When confirming a private event for Restaurant Haltia, we will send you an advanced invoice confirmation in the amount of €500.00 for the event. The invoice paid acts as a confirmation and the amount is deducted from the final invoicing. If the advanced invoice has not been paid by the specified due date, the reservation will be nulled and is available for booking to other customers. In regarding private events, in addition to the advanced invoice, we charge 75% of the estimated total value of the event in the situations where the event value exceeds €2,000. Advanced invoice expires 2 weeks before the date of the event. For the advanced invoicing, no separate billing supplement is charged.
NUMBER OF GUESTS AND MENU CONFIRMATION
The number of guests for the event and the unified menu selection must be decided two (2) weeks before the event. At the same time, pre-selected drinks and any special diets should be indicated. In the case of menu selections, the event will be billed according to the predicated number of guests. If the number of guests increases after the last confirmation, the invoice will be made according to the total number of people attending, if the amount exceeds the previously stated number. The space reservation is valid for the number of guests indicated by the client during the booking and for the period agreed upon in the reservation. If the buyer wishes to use the space before the agreed time, it must be agreed to in advance. If the number of participants changes substantially, the restaurant has the right to assign another room to the booker. The reduction in the number of people may affect the arrangements and unit prices.
If the client has ordered a separate program, technology, furniture, decoration or other similar additional services for the occasion, we will comply with the respective service provider’s own cancellation terms.
IN CASE OF CANCELLATION
The cancellation must always be made in writing to the following email address [email protected]. Possible advanced invoice fee will not be refunded regarding cancellations for private events.
If the event is cancelled:
– 30 days to 15 days before the date of the event, in addition to the advanced invoice, we charge 35% of the total value of the event
– 14 days to 7 days before the date of the event, in addition to the advanced invoice, we charge 70% of the total value of the event
– less than 7 days before the date of the event, the event will be charged for its full value.
RESPONSIBILITY OF THE CLIENT
The client is obliged to protect the premises and furniture they rent from damages. The client is liable for all possible damages caused by the client’s equipment, staff, performers or guests to the property, the restaurant and the Finnish Nature Centre Haltia’s or their property. The client is responsible for the equipment and movable property they have brought to the Finnish Nature Centre Haltia and the Restaurant Haltia. The customer agrees to follow the instructions of the staff in matters relating to the use of the property, the furniture and equipment.
Oy Shaba Ab has the exclusive right to conduct restaurant activities in the premises of Finnish Nature Centre Haltia. The customer is not allowed to bring their own food or beverages to the aforementioned premises.
The billing condition are 10 days net, delay interest rate is 8%. The invoice fee is charged regardless of the method of billing. It is also possible to pay directly at the restaurant. The selected payment method and any reference information must be notified in advance. We reserve the right to change the payment method if a substantial change occurs in the customer’s credit information.
If special permits, programs, orchestras, special decorations or exceptional technical equipments are required for the event, the customer agrees to pay for the costs incurred.
The offer cannot be transferred to a third party without the approval of Restaurant Haltia / Oy Shaba Ab.
Changes in the number of people may affect the unit prices of individual items. Cleaning costs are included in the rent of the premises, aside from any large-scale extra cleaning tasks, which are not automatically included and will be assessed and billed separately.
Restaurant Haltia / Oy Shaba Ab is responsible for the products and services it offers in accordance with the confirmed offer. The customer is responsible for the activities of any subcontractors they have acquired and for any possible damages. Possible disputes will be dealt with in the district court of Helsinki.
We check the creditworthiness of all our customers in advance. If the client has any payment problems, in addition to any advanced invoice free, we will charge 90% of the estimated total value of the event 30 days before the event and the rest after the event, according to the costs incurred.
If an event or part of it is cancelled because the service provider or client is faced with a force majeure obstacle beyond the control of the parties, the parties are not obliged to compensate each other for the damage that may arise from the cancellation of the event or part thereof, if the party has informed the other party immediately after receiving the information.